Refund policy

 

Return & Refund Policy

 


At [Your Store Name], we want you to love your purchase. If you’re not completely satisfied, we’re here to help.


 

30-Day Return Window

 


You have 30 days from the date of delivery to request a return.


 

Eligibility for Returns

 


To be eligible for a return:

 

  • Item must be unused, unworn, and in original condition

  • Item must be in original packaging

  • Proof of purchase (order number or receipt) is required

 


 

Non-Returnable Items

 


The following items cannot be returned:

 

  • Gift cards

  • Final sale items

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

 


 

Return Process

 


To start a return:

 

  1. Email us at [your email]

  2. Include your order number and reason for return

  3. We’ll provide return instructions and the return address

 


Important: Do not send items back without contacting us first.


 

Return Shipping

 

 

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

 


 

Damaged or Incorrect Items

 


If you receive a damaged or wrong item, contact us within 7 days of delivery with photos. We’ll fix it ASAP at no cost to you.


 

Refunds

 


Once we receive and inspect your return:

 

  • Approved refunds are issued to your original payment method

  • Please allow 5–10 business days for the refund to appear

 


 

Exchanges

 


We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].


 

Late or Missing Refunds

 


If you haven’t received your refund:

 

  • Check your bank account again

  • Contact your credit card company (processing time varies)

  • If still not received, contact us at [your email]